Operations Manager

1 month ago


London, Greater London, United Kingdom Thesquad Full time
About the Role

We are seeking an experienced Operations Manager to oversee the day-to-day operational running of our charity, ensuring that our Thursday evening Squad sessions are delivered to a consistently high standard and that the charity is compliant with all relevant legislation and internal policies.

The successful candidate will have direct line-management responsibility of our two part-time group leaders who lead our Thursday evening sessions and who liaise directly with our members. They will also be responsible for overseeing and driving forward initiatives around volunteer recruitment and onboarding for The Squad, as well as supporting with fundraising opportunities on an ad hoc basis.

Key Responsibilities
  • Manage the day-to-day operational activities for the charity
  • Line manage and support the charity's two group leaders to fulfil their roles and develop their skills
  • Liaise with the trustee board as the interface between the group leaders and trustees
  • Support delivery of Thursday evening club sessions
  • Create and drive forward initiatives to recruit new volunteers
  • Support onboarding and introduction of new volunteers
  • Support with organising initiatives to engage and develop current volunteers
  • Oversee DBS checking of staff, trustees and volunteers
  • Develop, manage and implement processes and procedures to ensure the charity runs efficiently
Requirements
  • Experience line-managing people
  • Experience managing operational delivery/service delivery, ideally within a small charity setting
  • An enthusiasm to get stuck-in to all areas of the charity
  • An organized individual with good time management and prioritization skills
  • Good communication skills and ability to work collaboratively with stakeholders
  • IT literate, with ability to use MS office programs
  • Experience working with vulnerable individuals
  • An understanding of the importance of governance for a charity
  • Safeguarding experience
  • Policy writing experience
  • Experience working with volunteers


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