Protection Advisor

4 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Ardonagh Advisory Full time

Protection Advisor - Commercial Excellence

Ardonagh Advisory seeks a skilled Protection Advisor to join our team. As a key member of our business, you will provide advice on new products, renewals, and ensure we understand our customers' needs, providing products and services that exceed their expectations and retain their loyalty.

Our Protection Advisors are engaging, positive, and listen to our customers, building trusted relationships with colleagues, customers, and insurer partners. We strive to provide a market-leading customer experience, driven by our team members.

Responsibilities:

  • New Business Income through new client acquisition, primarily from converting leads provided by the Company but also from self-generated new business opportunities.
  • Customer satisfaction, as measured by internal customer satisfaction surveys and Investors in Customers surveys (or equivalent external measures).
  • Relationship Management with the Company's lead generation and customer service teams, and account management personnel within insurers and other providers.
  • Effectively negotiating premiums with the holding insurer and alternative insurers to obtain good value outcomes for customers in line with their requirements.

Essential Criteria:

  • Experience within the Financial Services market is essential, with Protection experience also essential.
  • Experience in successfully converting potential customer enquiries essential.
  • Experience in relationship building with Insurers/Providers, Clients and Account Managers.
  • Experienced in using Microsoft Office Programs.
  • Minimum of Cert CII or willingness to study towards qualification.
  • Experience in Financial Services, Regulation and Ethics.
  • A proven ability to negotiate successfully on behalf of customers to deliver targets.
  • Effective verbal and written communication skills.
  • Well organised and able to respond well under pressure and meeting deadlines.
  • Working well as part of a team as well as being able to work for periods using own initiative.
  • Copes well with change, internally within the business and externally within the market.

In return, you will be welcomed and supported by Ardonagh Advisory, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing.

Benefits:

  • Holiday entitlement of 26 days plus bank holidays.
  • Opportunity to progress your career across the entire Ardonagh family.
  • Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.
  • Pension scheme for when you feel it's time to retire.
  • 24-hour support for you and your families physical and mental wellbeing.
  • Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
  • 1 days paid volunteering day to give back to our communities.
  • Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community.
  • The Spotlight Awards, where we shine a light on the brightest talent across our group.

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs, continuous training and development opportunities to progress your career with an ambitious and growing company.


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