Customer Service Advisor
6 months ago
Company Description
We are currently recruiting for a** Customer Service Advisor **to join our Smart Remote Services team.
**About us**
At Chubb, you won’t be alone when you join our family, and will be supported by great people through a thorough induction process that provides you with all of the support you’ll need to establish yourself in your new role. On top of that, our development opportunities are vast and we’re always open to hearing from our employees about how we can improve on the way we do things - your voice matters
Whilst we work hard, we believe that fun is also part of the job and helps us work well as a team. We hold regular events recognising the great work our people do - there’s rarely a week that goes by where our teams have created an activity that helps us come together and celebrate what we do.
**Job Description**:
The main goal of this role is to provide efficient remote support service to our engineers and customers.
**To do this you will**:
- Take calls from engineers to make initial connections to suitable systems, establishing the setup for remote access
- Complete remote security system routine inspections in accordance with regulatory schedules using remote diagnostics software
- Identify problems that customers are experiencing with their alarm systems and provide remote resolution where possible
- Provide support for Engineer queries and panel configurations
- Use remote diagnostic software to connect to the customer panel and provide remote resolution
**_ This is a fully office-based role based out of Blackburn and the hours of work will be between 8am - 5pm Monday to Friday._**
**Qualifications**:
**To be successful in your new role you will**:
- Demonstrate a high level of customer care and previous customer service exposure
- Have prior experience in call handling in a reactive service industry
- Be IT literate with proven experience using Microsoft suite and other software
- Have proven problem-solving skills, and be comfortable adapting to changing priorities
- Be self-driven and motivated, with a learning mentality, and able to work to deadlines under pressure
- Possess excellent attention to detail and organisational skills
Additional Information
**What can we offer you?**
- Salary of £23,000 per annum
- 25 days annual leave plus bank holidays
- Free Onsite Parking & Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x basic salary)
- Employee Scholarship Scheme
- A Central Benefits Programme offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
- Ongoing access to development opportunities that build skills, experience and knowledge that you can use time and time again
**More about us**:
Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.
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