Service Advisor
5 months ago
Job reference number- JA1313- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £30000-£36000 per annum**Job description**:
**Service Advisor - Blackburn Area**
Basic - Up to 30k DOE
Realistic OTE - 35k - 36k
Mon - Fri - 8.00am - 6.00pm
Saturdays on a rota basis paid at time and a half
We have a very good opportunity for a Service Advisor to join our clients well respected prestige main franchised dealership in the Blackburn area.
**Duties and tasks include**:
- Provide a knowledgeable, responsive, and efficient service
- Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
- Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of retention products and services upselling where appropriate
- To discuss and up-sell additional work to the customer, where appropriate
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers
**Essential criteria**:
- Minimum of 12 months experience working in a dealership as a Service Advisor
- Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
- Results focused, you will be resilient and overcome obstacles to succeed
- A good technical awareness or understanding of vehicles and components
- Experience of upselling products or services
- Must have a valid driving licence
**Benefits**:
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Cycle to work scheme
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
Why talk to us? The Solution Automotive have been leading experts in Automotive Recruitment since 1999 Our team know the industry like the back of their hand, and we have exceptional well forged relationships within an expansive network.
**Job SkillS**:
Customer, Service Advisor, Aftersales
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