Technical Support Specialist

7 days ago


Manchester, United Kingdom CV Library Full time

At CV Library, we're seeking a skilled Technical Support Specialist to join our Remote Operating Centre (ROC) team. This is an exciting opportunity for someone with excellent customer service skills and over-the-phone experience to provide technical support via phone to field engineers and customers.

We offer a competitive salary of £28,000 - £32,000 per annum, along with ongoing training and career development opportunities to empower you to succeed.

The ROC operates 24/7, so this is a full-time office-based role with variable start and end times, including weekends. You'll utilize various software tools, offer exceptional customer service, and assist field engineers with remote connectivity to alarm systems.

About the Role
  • Provide technical support via phone to field engineers and customers.
  • Assist field engineers with remote connectivity to alarm systems.
  • Utilize various software tools to resolve technical issues.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary of £28,000 - £32,000 per annum.
  • Ongoing training and career development opportunities.
  • A comprehensive benefits package, including life assurance, employee assistance, referral schemes, and discounts on security products.
  • Career advancement through various ladder programs.


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