Public Response Liaison Executive

3 weeks ago


Birmingham, Birmingham, United Kingdom HS2 Full time
About the Role:

As a Public Response Executive at HS2, you will be responsible for supporting the development and delivery of a first-class public response team. This key team within the Community and Stakeholder Engagement Directorate will provide the leadership and subject matter expertise to lead on strategy development and implementation of a first-class enquiry and complaints response team.

Key responsibilities will include supporting the development and delivery of a 24-hour, 365-day public response team, supporting the development of a robust complaints process, and ensuring the quality of all responses to the public.

You will also be responsible for supporting the development of measures and metrics to evaluate the public response team's performance and contributing to regular monthly reports to internal and external stakeholders.

Additionally, you will participate in the overall development of HS2's Community Engagement Strategy and promote and embed Equality, Diversity, and Inclusion (EDI) in all your work.

Key Skills:

  • Ability to develop challenging relationships and build trust amongst stakeholders and communities.
  • Analytical skills and ability to interpret and respond to changing landscapes.
  • Workload management skills.
  • Communication, networking, and ambassadorial skills.
  • Ability to compile clear and concise reports.


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