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Customer Service Liaison

2 months ago


Lutterworth, Leicestershire, United Kingdom Avantor Full time

The Opportunity:


Avantor is looking for a dedicated professional to join their team as a Customer Service Representative. The successful candidate will be responsible for managing internal account relationships with key customers, handling customer service inquiries, and providing expert advice on lead times and product availability.


The role will be a full-time, hybrid position, requiring the ability to work effectively in a fast-paced environment and collaborate with cross-functional teams to drive business results.


Key Responsibilities:

  • Manage internal account relationships with key customers to ensure high levels of satisfaction and loyalty
  • Handle customer service inquiries and resolve issues in a timely and professional manner
  • Provide expert advice on lead times, product availability, and other customer-related matters
  • Collaborate with cross-functional teams to drive business results and improve customer experience


Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Experience in customer-facing roles or account management