Customer Service Representative

3 weeks ago


Lutterworth, Leicestershire, United Kingdom Avantor Full time
Job Title: Customer Service Representative

Job Summary:

Avantor is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information and recommendations to customers.
  • Process customer orders and resolve any issues related to order fulfillment.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).

Requirements:

  • High school diploma or equivalent required.
  • 1-3 years of customer service experience in a similar industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong product knowledge and ability to learn quickly.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to [insert contact information].



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