Customer Service Representative

2 weeks ago

Lutterworth, Leicestershire, United Kingdom Avantor Full time
The Opportunity:

Avantor is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a global leader in the life sciences industry and contribute to the success of our customers.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and issues via phone, email, and chat.
  • Escalate complex customer complaints or issues to senior customer service representatives as needed.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Continuously improve customer service processes and procedures to ensure exceptional customer experiences.

Requirements:
  • High school diploma required; Bachelor's degree a plus.
  • 1-3 years of experience in a customer-facing role, preferably in the life sciences industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Intermediate computer skills and proficiency in multiple systems.

Why Avantor?

At Avantor, we are committed to helping our customers achieve their goals and succeed in their industries. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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