Customer Service Team Lead
2 weeks ago
Britvic is seeking a highly skilled and experienced Customer Team Leader to join our Consumer Brands division. As a key member of our team, you will be responsible for leading a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.
Key Responsibilities- Lead a team of Customer Service Representatives to ensure accurate and efficient order processing, providing excellent customer-facing skills.
- Drive process improvements by optimizing order volumes, minimizing pick requirements, and ensuring timely delivery of orders.
- Oversee the team in obtaining customer booking slots for new orders and rebooking existing orders when original slots cannot be satisfied.
- Act as the primary Britvic point of contact for customer delivery points and liaison with head office contacts.
- Collaborate with cross-functional teams to ensure best-in-class customer service in the most efficient manner.
- Investigate and resolve delivery order issues with customer depot/head office and relevant Britvic personnel.
- Highlight orders outside predetermined parameters to initiate actions and achieve FI targets.
- Ensure timely and accurate checks to ensure all orders are processed effectively.
- Proven customer-facing experience in a fast-paced environment.
- Strong FMCG business experience with a focus on logistics and supply chain management.
- Proficiency in SAP and other relevant systems.
A Level or equivalent qualification is required.
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Customer Service Team Lead
2 weeks ago
Lutterworth, Leicestershire, United Kingdom Britvic Full timeJob OverviewBritvic is seeking a skilled Customer Team Leader to join our Consumer Brands division. As a key member of our team, you will be responsible for leading a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key...
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Customer Service Team Lead
3 weeks ago
Lutterworth, Leicestershire, United Kingdom Britvic Full timeJob OverviewBritvic is seeking a highly skilled Customer Team Leader to join our Consumer Brands division. As a key member of our team, you will be responsible for leading a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key...
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Customer Service Team Lead
3 weeks ago
Lutterworth, Leicestershire, United Kingdom Britvic Full timeJob OverviewBritvic is seeking a highly skilled Customer Team Leader to join our Consumer Brands division. As a key member of our team, you will be responsible for leading a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key...
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Customer Service Team Lead
2 weeks ago
Lutterworth, Leicestershire, United Kingdom Britvic Full timeJob OverviewBritvic is seeking a skilled Customer Team Leader to join our Consumer Brands division. In this role, you will lead a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key ResponsibilitiesEnsure the customer service team...
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