Customer Service Team Lead

2 weeks ago


Lutterworth, Leicestershire, United Kingdom Britvic Full time
Job Overview

Britvic is seeking a highly skilled and experienced Customer Team Leader to join our Consumer Brands division. As a key member of our team, you will be responsible for leading a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.

Key Responsibilities
  • Lead a team of Customer Service Representatives to ensure accurate and efficient order processing, providing excellent customer-facing skills.
  • Drive process improvements by optimizing order volumes, minimizing pick requirements, and ensuring timely delivery of orders.
  • Oversee the team in obtaining customer booking slots for new orders and rebooking existing orders when original slots cannot be satisfied.
  • Act as the primary Britvic point of contact for customer delivery points and liaison with head office contacts.
  • Collaborate with cross-functional teams to ensure best-in-class customer service in the most efficient manner.
  • Investigate and resolve delivery order issues with customer depot/head office and relevant Britvic personnel.
  • Highlight orders outside predetermined parameters to initiate actions and achieve FI targets.
  • Ensure timely and accurate checks to ensure all orders are processed effectively.
Requirements
  • Proven customer-facing experience in a fast-paced environment.
  • Strong FMCG business experience with a focus on logistics and supply chain management.
  • Proficiency in SAP and other relevant systems.
Education

A Level or equivalent qualification is required.



  • Lutterworth, Leicestershire, United Kingdom Britvic Full time

    Job OverviewBritvic is seeking a skilled Customer Team Leader to join our Consumer Brands division. As a key member of our team, you will be responsible for leading a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key...


  • Lutterworth, Leicestershire, United Kingdom Britvic Full time

    Job OverviewBritvic is seeking a highly skilled Customer Team Leader to join our Consumer Brands division. As a key member of our team, you will be responsible for leading a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key...


  • Lutterworth, Leicestershire, United Kingdom Britvic Full time

    Job OverviewBritvic is seeking a highly skilled Customer Team Leader to join our Consumer Brands division. As a key member of our team, you will be responsible for leading a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key...


  • Lutterworth, Leicestershire, United Kingdom Britvic Full time

    Job OverviewBritvic is seeking a skilled Customer Team Leader to join our Consumer Brands division. In this role, you will lead a team of Customer Service Representatives, ensuring exceptional customer satisfaction through timely resolution of all queries and providing an outstanding service experience.Key ResponsibilitiesEnsure the customer service team...


  • Lutterworth, Leicestershire, United Kingdom Finning International Full time

    Job SummaryWe are seeking a skilled Customer Service Engineer to join our team at Finning International. As a key member of our field service department, you will be responsible for providing exceptional customer service and technical support for our customers.Key ResponsibilitiesRespond to customer service requests and diagnose issues with Caterpillar...


  • Lutterworth, Leicestershire, United Kingdom Finning International Full time

    Job SummaryWe are seeking a skilled Customer Service Engineer to join our team at Finning International. As a key member of our field service department, you will be responsible for providing exceptional customer service and technical support for our customers.Key ResponsibilitiesRespond to customer service requests and diagnose issues with Caterpillar...


  • Lutterworth, Leicestershire, United Kingdom Finning International Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Engineer to join our team at Finning International. As a Field Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients in the UK and Ireland.Key ResponsibilitiesRespond to customer service requests and diagnose issues...


  • Lutterworth, Leicestershire, United Kingdom Finning International Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Engineer to join our team at Finning International. As a Field Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients in the UK and Ireland.Key ResponsibilitiesRespond to customer service requests and diagnose issues...


  • Lutterworth, Leicestershire, United Kingdom Marmion Full time

    About the RoleWe are seeking a highly skilled and professional individual to join our client's business as a Customer Service Assistant, based in Bruntingthorpe.Key ResponsibilitiesProvide exceptional customer service, ensuring a first-class experience for customers and suppliers.Deal with customer queries and day-to-day activities to ensure a smooth...


  • Lutterworth, Leicestershire, United Kingdom Marmion Full time

    About the RoleWe are seeking a highly skilled and professional individual to join our client's business as a Customer Service Assistant, based in Bruntingthorpe.Key ResponsibilitiesProvide exceptional customer service, ensuring a first-class experience for customers and suppliers.Deal with customer queries and day-to-day activities to ensure a smooth...


  • Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time

    Job SummaryThe Customer Hub at Cox Automotive is responsible for delivering exceptional customer service across our portfolio of products and services. As an Account Coordinator, you will play a crucial role in ensuring the delivery of contractual obligations, including achieving key performance indicators (KPIs), managing day-to-day processes, and reporting...


  • Lutterworth, Leicestershire, United Kingdom Avantor Full time

    The Opportunity:Avantor is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a global leader in the life sciences industry and contribute to the success of...


  • Lutterworth, Leicestershire, United Kingdom Avantor Full time

    Job Title: Customer Service RepresentativeJob Summary:Avantor is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • Lutterworth, Leicestershire, United Kingdom Avantor Full time

    Job Title: Customer Service RepresentativeJob Summary:Avantor is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • Lutterworth, Leicestershire, United Kingdom Entain Full time

    Deliver Exceptional Customer Service in Our Retail Betting ShopsWe are seeking a highly motivated and customer-focused Retail Customer Service Manager to join our team at Entain. As a key member of our shop team, you will be responsible for delivering outstanding customer service, building strong relationships with our customers, and driving sales growth.Key...


  • Lutterworth, Leicestershire, United Kingdom Entain Full time

    Deliver Exceptional Customer Service in Our Retail Betting ShopsWe are seeking a highly motivated and customer-focused Retail Customer Service Manager to join our team at Entain. As a key member of our shop team, you will be responsible for delivering outstanding customer service, building strong relationships with our customers, and driving sales growth.Key...


  • Lutterworth, Leicestershire, United Kingdom Avantor Full time

    The Opportunity:We are seeking a skilled Customer Service Representative to join our team at Avantor. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve...


  • Lutterworth, Leicestershire, United Kingdom https:www.energyjobline.comsitemap Full time

    Job SummaryWe are seeking a skilled Customer Service Field Engineer to join our team at Finning (UK) Ltd. As a key member of our industry-leading field service department, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive details about the nature of the problem to the customer and...


  • Lutterworth, Leicestershire, United Kingdom Avantor Full time

    The Opportunity:Avantor is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Lutterworth, Leicestershire, United Kingdom Avantor Full time

    The OpportunityAvantor is seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Provide product...