Sales and Service Director

1 day ago


London, Greater London, United Kingdom Travelex Full time

Sales and Service Director Job Summary:

We are seeking a Sales and Service Director to join our team at Travelex. As a Sales and Service Director, you will be responsible for managing a team of Bureau Managers and Travel Service Partners across Liverpool and the North West region.

Your key objectives will include driving sales performance, managing budgets, and ensuring compliance with operational standards. You will also be responsible for building strong relationships with clients and stakeholders, as well as supporting the expansion of our Travel Money network.

You will have a passion for delivering exceptional customer service and creating a high-performing team through effective coaching and succession planning.

Key Responsibilities:

  • Manage and coach a team of Bureaus Managers to drive performance, recruitment, and colleague development
  • Deliver on area targets and team Key Performance Indicators (KPIs)
  • Ensure all colleagues in your area are fully compliant with various health and safety, operational training, procedures, and standards
  • Build and take ownership for client relationships at a local level
  • Support the expansion of the Travel Money network to maximise profitability by being involved in the coordination of new bureau implementation and upgrades of existing bureau
  • Drive product launches and in-store promotions/campaigns
  • Manage communication for all store colleagues and Bureau Managers
  • Capture and communicate local competitor insight

What We Offer:

We offer a competitive salary range of £50,000 - £65,000 per annum, depending on experience, plus a comprehensive benefits package including a company pension scheme, flexible benefits, cycle to work scheme, employee wellness programme, and a wide range of employee discounts.

About Us:

Travelex is one of the market leading specialist providers of foreign exchange. With a strong brand and market footprint, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.



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