Customer Experience Liaison

1 week ago


Moffat, Dumfries and Galloway, United Kingdom Reed- UNLIMITED Full time
About Us

Hachette UK Distribution is the leading book distribution company in the UK, known for its advanced automation and modern systems that ensure world-class service to customers and publisher clients.

We are one of the most advanced distribution centres in Europe, shipping over 60 million books globally each year and supplying one out of every four books to the UK trade.

Our Mission

Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

Job Description

This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.

  • Key Responsibilities:
  • Dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.
  • Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally while also ensuring special requirements are met on time.

You will be working closely with the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.

Required Skills and Qualifications

Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships?

If so, we would love to receive your application as we are recruiting a Customer Service Advisor.

Benefits
  • 33 days annual holiday including Bank Holidays
  • A reward programme giving discounts, savings and cash back at numerous retailers
  • Generous discounts on books we publish
  • Pension Plan and Life Assurance schemes
  • Company enhanced family policy including maternity, paternity and shared parental
  • Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
  • Cycle to Work scheme
  • DSE eye care vouchers
  • A wide-ranging training library
  • Development programmes including mentoring
  • Many employee networks to join
  • Free onsite parking
  • Free tea and coffee
  • Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party


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