Customer Service Coordinator
4 days ago
As a key player in the customer service industry, Reed-UNLIMITED is committed to delivering exceptional experiences to our customers. We're now seeking an experienced administrator to join our team on a 12-month fixed-term contract.
Job RequirementsThe ideal candidate will have previous experience in customer service or administration, with a strong emphasis on delivering excellent customer service. They will also be educated to GCSE level or equivalent, with a focus on English and Maths.
- Main Responsibilities:
- Efficiently process administrative tasks in compliance with company standards
- Respond promptly to customer enquiries via various channels
- Take ownership of resolving customer concerns and ensuring customer satisfaction
- Organise and plan work to achieve team and personal objectives
Skills and Qualifications:
- Previous experience in customer service or administration
- GCSE level or equivalent in English and Maths (grade C or above)
- Excellent verbal and written communication skills
- Strong interpersonal skills
We expect the salary for this role to be around £28,000 per annum, reflecting the location and industry standards.
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