Global Customer Support Specialist
3 weeks ago
We, Hachette UK Distribution, are the leading book distribution company in the UK and one of the most advanced distribution centres in Europe.
With our state-of-the-art facility and modern systems, we are able to ship over 60 million books globally each year and supply one out of every four books to the UK trade.
Our VisionOur mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
Job OpportunityThis is a fantastic opportunity to join our dynamic Customer Services team and gain valuable experience in the publishing industry.
- Main Responsibilities:
- To provide exceptional customer service to our global customer base, responding to queries and resolving issues in a timely and professional manner.
- To work closely with the Operations team and Credit Services team to achieve swift problem solving and maintain excellent communication internally and externally.
You will be working towards achieving our company goals and contributing to our continued success.
RequirementsDo you have the skills and qualifications to succeed in this role?
We are looking for someone who is passionate about delivering excellent customer service and has the ability to build strong relationships with our customers and colleagues.
What We Offer- Competitive salary: £23,500 per annum
- 33 days annual holiday including Bank Holidays
- A reward programme giving discounts, savings and cash back at numerous retailers
- Generous discounts on books we publish
- Pension Plan and Life Assurance schemes
- Company enhanced family policy including maternity, paternity and shared parental
- Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
- Cycle to Work scheme
- DSE eye care vouchers
- A wide-ranging training library
- Development programmes including mentoring
- Many employee networks to join
- Free onsite parking
- Free tea and coffee
- Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party
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