Accommodation and Housing Officer

4 days ago


Coventry, Coventry, United Kingdom Serco Full time
About the Role

We are seeking a highly skilled and experienced Accommodation and Housing Officer to join our team in the Midlands and East of England region. As a key member of our team, you will be responsible for ensuring compliance with the Asylum Accommodation and Support Services Contract (AASC) and providing high-quality support to asylum seekers.

Key Responsibilities
  • Property Management: Complete monthly inspections of properties within your allocated portfolio, ensuring they meet the standards defined in the AASC Contract and property standards guide.
  • On-boarding and Withdrawal: Manage the on-boarding and withdrawal of properties within your allocated portfolio, adhering to the Housing Officer Local Operating Procedures (LOP).
  • Property Repairs: Complete minor property repairs within your scope of training, experience, and the toolkit and spares provided.
  • Customer Support: Respond to customer complaints and provide support to service users.
Requirements
  • Criminal Record Bureau Checks: Due to the nature of the role, you will be required to undergo Criminal Record Bureau checks, which are subject to security clearance checks and approval by the Home Office.
  • Valid UK Driving Licence: You must hold a valid UK driving licence and be enthusiastic about taking on a range of accountabilities.
What We Offer
  • Pension Scheme: 6% employer contribution to your pension scheme.
  • Employee Assistance Programme: Access to our employee assistance programme for support and guidance.
  • Opportunities for Growth: The chance to contribute to innovation in the public services and develop your skills and expertise.
  • Benefits Package: Discounts on cinema tickets, online shopping, mobile phone plans, and leisure centre memberships.
  • Safe and Supportive Culture: A company passionate about diversity and inclusion, with a safe and supportive culture.


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