Boutique Manager
1 month ago
At Jo Malone London, we're seeking a dynamic and inspirational Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our retail team, you'll be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.
Key Responsibilities:
- Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets
- Create and execute a business plan to drive sales and customer growth
- Develop and implement strategies to improve customer experience and loyalty
- Manage store operations, including inventory, facilities, and cash reconciliation
- Collaborate with the sales team to achieve sales targets and drive business growth
Requirements:
- Proven retail management experience, preferably in beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience, including inventory and facilities management, and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- Proficient in Microsoft Office
- Proof of right to live and work in the country
About Us:
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. We're a people-first company, respecting and caring for our employees, communities, and consumers. We're committed to being the most inclusive and diverse beauty company in the world.
What We Offer:
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & development offering
Equal Opportunities Employer:
Jo Malone London is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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