Boutique Manager
3 weeks ago
At Jo Malone London, we're seeking a dynamic and inspirational Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our retail team, you'll be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.
Key Responsibilities:
- Develop and execute a business plan to drive sales and customer service excellence
- Lead, coach, and develop a high-performing team of Sales Advisors
- Manage store operations, including inventory, facilities, and cash reconciliation
- Host in-store events and elevate the customer experience
- Collaborate with the team to achieve sales, customer service, and operational targets
What We Offer:
- Competitive industry salary and commission scheme eligibility
- Annual leave, family leave, and mental health wellbeing initiatives
- Product discount and staff product concession monthly credit spend allowance
- Extensive training and development opportunities
About Us:
Jo Malone London is a British fragrance house known for its elegantly simple scents with unexpected ingredients and a unique twist. We're committed to being the most inclusive and diverse beauty company in the world, and we're seeking a talented and motivated individual to join our team.
Requirements:
- Proven retail management experience, preferably in beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience, including inventory and facilities management, and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience of creating and executing in-store events
Join Our Team:
We're an equal opportunities employer, and we welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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