Credit Controller
3 weeks ago
Fourth is a global leader in restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships. The Credit Controller plays a crucial role in this process by ensuring timely collections of funds, resolving customer queries, and maintaining customer accounts. This position interacts with internal and external customers to resolve outstanding payments issues as they arise. The position reports to the US Credit Manager.
Key Responsibilities:
- Assist the senior controllers and the Credit Manager to ensure cash is collected to terms.
- Timely and effective collection of all debts.
- Effective management of instalment plans where necessary.
- Maintaining contact with clients to ensure invoices are received and processed and therefore clear for payment.
- Dealing with customer queries by phone and email.
- Converting manual payers to auto-pay.
- Resolving queries both internally and externally around outstanding invoices.
- Reconciliation of customer accounts and reduction of unallocated cash.
Requirements:
- Minimum of 18 months experience working within a credit control/accounts receivable function.
- Ability to establish and maintain good client relationships, both internally and externally at all levels.
- Ability to reconcile complex accounts and has excellent attention to detail.
- Competence in Microsoft Office products, particularly Excel (VLOOKUP/XLOOKUP & PIVOT) and accounting software programmes.
- Calm, confident manner to handle potentially uncomfortable conversations.
- Have a systematic approach to work and an eye for detail.
- Ability to work proactively, and resolve anomalies.
- Being able to make a judgment when to consult others and act on information.
- A values-led operator who acts as a beacon of integrity and trust and constantly demonstrates reliability.
- Self-Motivation: Ability to prioritize and meet deadlines without direct supervision.
- Excellent interpersonal and communication skills.
- Ability and desire to work in a fast-paced and ever-evolving environment.
Benefits:
- Holidays: 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays.
- Flexible working: Use our flexible working hours and hybrid working environments to manage it.
- Wellness activities and a lot of pampering included.
- Laptop and equipment.
- Healthcare expense claim tools.
- Certifications: Like in life, at work we also want you to grow with certifications.
- Annual meet ups.
- Enhanced parenting scheme.
- Cycle to work scheme and season ticket loan provided.
- Pension and life insurance: Several, for you to choose what looks convenient.
- On demand pay tools for you to be able to access salary even before the end of the month.
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