Community Call Handler
1 day ago
**Job Title:** Community Call Handler
We are seeking a skilled and compassionate Community Call Handler to join our team at NELFT NHS Foundation Trust. As a key member of our team, you will provide high-quality care to individuals in need, primarily through telephone-based interventions.
**About the Role:
- Handle incoming calls from individuals requiring mental health support, using empathy and understanding to address their concerns.
- Work closely with clinicians to manage complex calls and ensure the best possible outcomes for our patients.
- Develop strong relationships with service users, their families, and carers to provide ongoing support and guidance.
**Requirements:
- Patient contact experience in a community or inpatient setting.
- Ability to work effectively in a fast-paced environment and adapt to changing situations.
- Excellent communication and interpersonal skills, with the ability to de-escalate anxiety and tensions.
**What We Offer:
- A competitive salary of £26,271 - £33,770 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative team environment that values diversity and inclusivity.
**Location:
Our office is located in [location], providing easy access to public transportation and amenities.
**How to Apply:
To apply for this exciting opportunity, please submit your application via our website.
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