Claims Portfolio Manager

1 month ago


Maidstone, Kent, United Kingdom Howden Group Full time
Role Overview

We are seeking a skilled Claims Handler to support our Marine team at the Howden Group.

About the Role

The successful candidate will assist Claims Executives in providing clients with expert advice and a high-quality service, managing a portfolio of claims on an end-to-end basis.

Main Responsibilities
  • Claim Management: Ensuring all new claims are monitored and handled within our service level agreement.
  • Phone and Post Handling: Dealing with phone calls and post advising of Marine claims, including First Notice of Loss (FNOL) registration.
  • Diarising and Reporting: Maintaining diaries and reports to track progress and ensure compliance.
Requirements
  • General Insurance Knowledge: Working knowledge of the main classes of General Insurance.
  • Soft Skills: Accuracy and attention to detail, ability to process work quickly and efficiently, excellent client service skills, good negotiation and broking skills, excellent oral and written communication skills.
  • Qualifications: GCSE Maths and English (or equivalent), Cert CII (desirable for this role).


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