Technical Support Coordinator

3 weeks ago

Swadlincote, Derbyshire, United Kingdom The Pallet Network Full time
Job Description

As a Network Support Coordinator at The Pallet Network

You will be responsible for providing proactive and reactive support to our partners across the UK and Ireland. This includes critical assistance when necessary, as well as the onboarding of new partners and the implementation of systems with the support of internal teams.

Key Responsibilities:

  • Provide physical assistance to partners and The Pallet Network to ensure network service is robust
  • Submit visit reports to your manager and CRM
  • Provide an effective rollout of new systems, procedures, and required training to partners where required
  • Work with internal departments to facilitate a smooth install/new partner process
  • Work closely with internal departments to ensure potential new partners are 'fit for purpose'
  • Work closely with internal departments to ensure a seamless new partner process is followed
  • Work closely with internal departments to obtain and share data to ensure The Pallet Network provides a complete and effective service provision
  • Collate and present any suggested improvements to operational procedures and the quality of the overall network service
  • Provide practical assistance to any issues relating to the company
  • Encourage suggestions from partners to improve the quality of service provided by The Pallet Network
  • Promote and uphold the Quality ethos of the company
  • Provide a reactive and efficient support to partners as required
  • Work closely with the network support manager to highlight any required 'in the moment' decisions to gain approval
  • Ensure all operational coverage spend is under the postcode support budget

Qualifications:

  • Excellent communication skills
  • Ability to coach and train
  • Flexibility to adapt to short notice requests for support
  • Ability to effectively prioritize

Additional Information:

The Pallet Network is committed to employee development and recognizing success for hardworking performers. We offer a wide range of benefits, including:

  • Annual Leave
  • Pension Scheme
  • Life Assurance - x2 your annual salary
  • Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
  • Reward & Recognition – We recognize that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards
  • Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings

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