Service Transition Expert

9 hours ago


East Liverpool, Ohio, United Kingdom CV-Library Full time
IT Operations Coordinator

The role of IT Operations Coordinator is to ensure a seamless transition from project to Business As Usual (BAU) support. The ideal candidate will have excellent communication and organizational skills, as well as experience supporting transition processes within IT organizations.

This position requires close collaboration with project teams, service owners, service delivery managers, Service Desk, field teams, change enablement, and infrastructure teams to bring projects into BAU support.

We are looking for an experienced professional who can develop effective relationships with colleagues across the organization and maintain close working relationships with IT support teams, managers, and senior business contacts.

The salary for this position is up to £50,000 depending on experience, plus benefits.

  1. Coordinate transition strategy with project managers to bring projects into BAU support.
  2. Develop effective relationships with colleagues across the organization and maintain close working relationships with IT support teams, managers, and senior business contacts.
  3. Support transition activities for specific projects being moved into the support environment.
  4. Document the process from project to support for respective projects.
  5. Document the support process into Service.
  6. Define hypercare requirements and help coordinate resource requirements.
  7. Document requirements for BAU support and assist with resource allocation.
  8. Support and document transition activities, ensuring all support requirements are captured, and work with project managers to address risks and issues.
  9. Ensure ITIL processes are followed in the transition process.
  10. Act as a bridge between project and support teams.
Key Skills Required:
  1. Experience supporting transition processes within IT organizations.
  2. ITIL qualified V3 or V4.

Salary: Up to £50,000 per annum depending on experience.



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