Service Transition Manager
8 hours ago
Job Summary
We are seeking a highly skilled Service Transition Manager to join our team at CRG Recruitment Ltd.
This is a 12-month fixed-term contract as a fully remote opportunity, offering a salary of up to £50,000 per year, depending on experience, plus benefits.
Key Responsibilities- Develop a transition strategy for bringing projects into Business As Usual (BAU) support, working closely with project managers.
- BUILD STRONG RELATIONSHIPS WITH COLLEAGUES ACROSS THE ORGANIZATION AND MAINTAIN CLOSE WORKING RELATIONSHIPS WITH IT SUPPORT TEAMS, MANAGERS, AND SENIOR BUSINESS CONTACTS.
- SUPPORT TRANSITION ACTIVITIES FOR SPECIFIC PROJECTS MOVING INTO THE SUPPORT ENVIRONMENT.
- DOCUMENT THE PROCESS FROM PROJECT TO SUPPORT FOR THEIR PROJECTS.
- DEFINE THE SUPPORT PROCESS INTO SERVICE AND DOCUMENT REQUIREMENTS.
- CORRECT RESOURCE REQUIREMENTS FOR HYPERCARE AND ASSIST WITH RESOURCE ALLOCATION FOR BAU SUPPORT.
- ENSURE ALL SUPPORT REQUIREMENTS ARE CAPTURED AND WORK WITH PROJECT MANAGERS TO IDENTIFY RISKS AND ISSUES DURING THE TRANSITION PROCESS.
This role requires excellent communication and organizational skills. The ideal candidate will have experience supporting transition processes in an IT organization and hold an ITIL qualification (V3 or V4).
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