Business Readiness Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Utility People Full time
Business Readiness & Implementation Specialist

Utility People is seeking a highly skilled Business Readiness & Implementation Specialist to join our Customer Operations team. As a key member of our team, you will play a crucial role in ensuring a seamless transition of new systems and processes, driving positive change, and engaging with stakeholders at all levels.

Key Responsibilities:
  • Process Mapping and Optimization: Collaborate with management to review, refine, and document customer process life cycles using process mapping techniques.
  • Training Content Creation: Develop engaging documents on industry processes and regulations for employee training, ensuring a comprehensive understanding of our business operations.
  • Training Delivery: Deliver high-quality training to Customer Operations team members, equipping them with the necessary skills to excel in their roles.
  • Subject Matter Expertise: Become a subject matter expert and provide guidance for employee inquiries, ensuring timely and accurate support.
  • Change Management: Drive positive change and engage with stakeholders at all levels, fostering a culture of continuous improvement.
  • Process Improvement: Identify and improve processes to enhance customer experience, ensuring our business operations are efficient and effective.
  • Employee Induction: Ensure effective new employee induction processes with HR, ensuring a smooth onboarding experience.
  • Future-Proofing: Work with IT to prepare employees for future changes, ensuring our business remains agile and adaptable.
Requirements:
  • Technical Skills: Strong MS Office skills, particularly in Visio, PowerPoint, and Word, with experience of process mapping, process optimization, and solution-focused mindset.
  • Training Experience: Previous experience of creating and delivering training content to employees, with a focus on engaging and effective communication.
  • Stakeholder Management: Strong stakeholder management and influencing skills, with the ability to build relationships and drive positive change.
  • Organizational Skills: Excellent organization and prioritization abilities, with flexibility and adaptability to changing priorities.
  • Communication Skills: Professional written and verbal communication, with the ability to articulate complex ideas in a clear and concise manner.

Benefits: Health Cash Plan, Generous Life Assurance, Pension Scheme, Living Wage Accredited, Buy or Sell Holiday, City Centre Location, Panoramic Views, Career Progression.



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