Customer Liaison Specialist

2 weeks ago


Peterborough, Peterborough, United Kingdom CV-Library Full time
Client Relationship Manager

Elogs provides electronic logging solutions to enhance compliance and productivity for organisations.

This role involves building strong relationships with residential and commercial property clients, resolving issues efficiently, and delivering exceptional customer service. You will work closely with the team to ensure seamless support for clients across the UK.

The dedicated nights team operates 24 hours a day, 365 days a year, with shifts divided into Early's and Lates, requiring at least one weekend day.

Key Responsibilities:

  • Establish and maintain effective relationships with clients
  • Log issues and quote requests in the internal system
  • Keep clients informed of progress and updates
  • Deal with client queries and concerns
  • Support colleagues and contribute to team success
  • Deliver exceptional customer experiences
  • Solve problems effectively and efficiently
  • Maintain Service Centre KPI's and performance metrics

Requirements:

  • Previous experience in customer-facing roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with high pressure
  • High attention to detail and organisational skills
  • Problem-solving skills and analytical thinking
  • Calm under pressure and ability to multitask
  • Proficient computer skills and software proficiency

Benefits:

  • 25 days annual leave plus bank holidays
  • Contributory pension scheme
  • Voluntary private medical insurance
  • Simply health care plan
  • Gym and retail discounts
  • Cycle to work scheme
  • Free onsite parking
  • Dress down relaxed atmosphere
  • Quarterly charity days
  • Religious holiday swap
  • Employee assistance programme
  • Life learning – online learning materials
  • Support with professional membership costs

Location: St Ives - Office Based – Hybrid working available after probation

Salary: £23,400 per annum, estimated based on location and industry standards

Working hours: 5 hours per week, including at least one weekend day

Job Type: Full-time



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