Account Success Manager
4 weeks ago
We are a leading tech-driven lead generation agency, and we're on the lookout for a skilled Account Success Manager to join our team. As an Account Success Manager, you will be responsible for nurturing and maintaining strong relationships with our diverse client base across various industries.
Key Responsibilities:
As an Account Success Manager at our agency, your main role will be to work closely with a portfolio of key client accounts, providing exceptional customer service and driving account expansion. Your day will be varied, from optimizing client accounts to working with various departments to foster mutual commercial growth.
Other Key Responsibilities:
- Building and maintaining strong relationships with clients
- Driving account expansion and increasing the lifetime value of our existing client base
- Identifying opportunities for upselling or cross-selling of our services
- Resolving any issues or concerns raised by clients
- Identifying blockers affecting client conversions from lead receipt to sale and providing support to drive an increase on their ROI
- Understanding conversion metrics and educating our partner base on speed to lead, contact strategy, sales, and follow-ups
- Providing regular updates and reports to clients on account performance and progress
- Monitoring market trends and competitor activity relevant to clients
- Collecting payments where required and resolving any discrepancies
- Collaborating with internal departments to deliver on client expectations
About Our Agency:
We are a global team spread out across eleven offices in nine countries, and our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels, we aim to elevate our clients' ventures to new heights of success.
Requirements:
We are looking for a skilled Account Success Manager with:
- Proven experience in Account Management and/or Sales
- A track record of revenue growth, expansion, and retention
- Commercial acumen with a growth mindset
- A passion for building and nurturing client relationships
- A natural talent to thrive in a fast-paced work environment, multi-tasking a number of different processes
- Experience in debt management and payment collection
Benefits:
We offer a competitive salary, 25 holidays per year, hybrid working, and a range of benefits to support your personal and professional growth.
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