Sales and Operations Director

6 days ago


Liverpool, Liverpool, United Kingdom Nichols plc Full time
About Us

We are a leading company in the leisure and hospitality industry, committed to providing a unique work environment that values employee health and wellbeing. Our recent survey revealed that 97% of our employees feel we truly care about their health and wellbeing, and the same percentage believe we have open and honest communication at all levels.

Job Summary

This is a field-based role covering Liverpool City Centre, Southport, and Widnes postcode areas. As a Business Development Manager, you will be responsible for commercially developing new and current customer sales activity to drive profitable net financial performance within the region. Key responsibilities include:

  • Delivering targets through P&L and volume responsibility for independent leisure/hospitality and multiple operating group (MOG) accounts within a geographical territory.
  • Proactively managing an account portfolio to drive regional profitable net financial performance.
  • Leading contract renegotiations where required.
  • Identifying customer acquisition targets and develop strategies to convert targets into Volume/equipment installs.
  • Negotiating the optimal commercial arrangements with new accounts and ensure that all contractual agreements are optimised for the business.
  • Developing external partner relationships to drive current business and win new business.
  • Visiting prospective new customers and requesting customer surveys.
  • Understanding and following process to ensure viability of new customer acquisitions; reviewing and amending installs based on account performance.
  • Responsibility for co-ordinating new customer account set-up and timely equipment install process after gaining approval through collaboration with the operations team.
  • Identifying unprofitable accounts; driving the business, and co-ordinating the uplift process if profitable net financial performance cannot be delivered.
  • Providing insights into brand & marketing activation strategies, activating marketing plans and delivering brand and equipment strategies.
  • Handling any customer complaints, establishing the facts, escalating appropriately and responding to the customer.
  • Supporting the investigation of lost customer assets, establishing root cause and identifying corrective improvement actions.
  • Ensuring compliance to all legal, people, workplace & facilities management, technical, marketing and financial policies & practices.
  • Ensuring compliance with all mandatory training requirements & actively managing own development & learning opportunities.

The estimated salary for this role is £55,000 - £70,000 per annum, depending on experience. This is a competitive package, including 25 days holiday, private medical cover, birthday off work, one day a year off work to volunteer, a generous pension scheme, company car/car allowance, and an annual bonus.



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