Benefit and Money Services Specialist

3 days ago


Dover, Kent, United Kingdom Dover District Council Full time

**Delivering Excellence**

Dover District Council is committed to delivering high-quality services that meet the needs of our residents. As a Benefit and Money Advisor, you will play a critical role in helping us achieve this goal.

Job Summary

We are seeking a highly motivated and experienced professional to join our team as a Benefit and Money Advisor. This role involves providing welfare benefits and money/financial inclusion advice to residents, with a focus on maximizing their income and minimizing rent arrears.

Key Responsibilities
  • Work with residents to understand their financial situations and develop personalized plans to improve their financial well-being.
  • Collaborate with colleagues to ensure effective case management and delivery of excellent customer service.
  • Stay up-to-date with Welfare Reform changes and provide expert guidance to residents.
Requirements

To be successful in this role, you will need:

  • Relevant experience of housing, debt, and tenancy law.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • Good IT skills, including Microsoft Office.
Benefits

We offer a range of benefits, including a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as Benenden Healthcare Membership and access to an Employee Assistance Programme.



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