Customer Service Specialist

2 weeks ago


Dover, Kent, United Kingdom Harrison Scott Associates Full time

About the Role:

We are currently seeking a Customer Service Specialist - Print Management to join our team at Harrison Scott Associates. As a key member of the sales department, you will provide support and back-up for your designated account team, ensuring all customers receive a consistently superior level of customer service.

You will be responsible for managing a portfolio of customer accounts, working closely with the Account Manager to develop a thorough understanding of customers' needs. Key responsibilities will include responding to customer and supplier queries, monitoring and progressing chase orders, and maintaining accurate records.

A minimum of 3 years of working experience in the print industry is required for this position, with experience of Direct Mail being highly desirable.

The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience.

Benefits:

  • Bonus scheme
  • Pension scheme
  • Generous holiday allowance
  • Ongoing training and development opportunities


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