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Front Office Ambassador

2 months ago

Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

Receptionist - Aberdeen, Aberdeenshire

Mercure Aberdeen Caledonian Hotel

£11.44ph

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

Job Role:

We are seeking a skilled and friendly Receptionist to join our Front Office team at Mercure Aberdeen Caledonian Hotel. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience throughout their stay.

Key Responsibilities:

  • Act as a hotel ambassador, representing the brand and company at all times.
  • Comply with all Security and Health & Safety policies.
  • Utilize your attention to detail and ability to maintain high standards to ensure a seamless guest experience.
  • Work under supervision, providing polite and helpful service to colleagues and guests, with good communication skills and a friendly, enthusiastic attitude.
  • Communicate effectively with multi-cultural clientele, possessing a positive, motivated, and trustworthy outlook while on duty.
  • Act upon guest feedback to continually improve our services.
  • Seek opportunities to enhance your knowledge and skills, actively contributing to the creation of office best practices.

Troo Hospitality Benefits:

  • Pension Scheme: Secure your financial future with our pension scheme.
  • Employee Assistance Programme: Receive support and guidance through our Employee Assistance Programme.
  • Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
  • Employee Discount Rates: Take advantage of unbeatable travel discounts as a TROO Hospitality team member.
  • Perks Galore with Reward Gateway: Explore a world of exciting offers on entertainment, fitness, shopping, and more.
  • Refer a Friend Scheme: Share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
  • Long Service Incentives: Celebrate your dedication with special rewards and recognition.
  • Meals on Duty: Fuel your success with free meals on duty.