Customer Service Representative
3 days ago
Sanctuary Group is a leading provider of housing and care services, dedicated to supporting vulnerable individuals in their communities.
">We are seeking an experienced Night Concierge to join our team at Selwyn House, a Homelessness Service in Dereham. This is a rewarding opportunity to make a positive impact on the lives of our residents and contribute to our mission of delivering high-quality support services.
About the Role:
- You will be the first point of contact for residents, handling queries and providing guidance and support as needed.
- Your strong communication skills and empathetic approach will help you build trust with residents, enabling them to develop life skills and confidence.
- In emergency situations, you will remain calm and composed, taking decisive action to ensure resident safety and well-being.
- As a key member of our team, you will go above and beyond to provide an excellent service, exceeding resident expectations.
- You will have opportunities to organize social activities, promoting a sense of community and enhancing resident engagement.
- Your health and safety responsibilities will include conducting regular fire safety checks and maintaining the security of the service.
- You will be responsible for writing and updating resident notes, ensuring accurate records of interactions and incidents.
- This role requires lone working, but you will have the support of your colleagues and access to resources and training to help you succeed.
Requirements:
- Experience working with young people or vulnerable adults, preferably in a similar role.
- Previous experience working under challenging circumstances, with a proven track record of resilience and adaptability.
- Confident use of IT systems, including Microsoft Office and other software applications.
- A valid driving license and access to a vehicle are essential for this role.
What We Offer:
- An estimated salary of £11.61 per hour, based on a 42-hour week, offering a competitive hourly rate.
- A range of benefits, including paid holiday, pension scheme, online discounts, and health and wellbeing plans.
- Ongoing learning and development opportunities, tailored to your career goals and interests.
- A supportive work environment, with opportunities to grow and progress within the organization.
Contact Information:
Please note that we reserve the right to close or extend the closing date depending on application numbers.
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