Customer Service Representative

3 days ago


East Dereham, Norfolk, United Kingdom Sanctuary Group Full time

Sanctuary Group is a leading provider of housing and care services, dedicated to supporting vulnerable individuals in their communities.

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We are seeking an experienced Night Concierge to join our team at Selwyn House, a Homelessness Service in Dereham. This is a rewarding opportunity to make a positive impact on the lives of our residents and contribute to our mission of delivering high-quality support services.

About the Role:

  • You will be the first point of contact for residents, handling queries and providing guidance and support as needed.
  • Your strong communication skills and empathetic approach will help you build trust with residents, enabling them to develop life skills and confidence.
  • In emergency situations, you will remain calm and composed, taking decisive action to ensure resident safety and well-being.
  • As a key member of our team, you will go above and beyond to provide an excellent service, exceeding resident expectations.
  • You will have opportunities to organize social activities, promoting a sense of community and enhancing resident engagement.
  • Your health and safety responsibilities will include conducting regular fire safety checks and maintaining the security of the service.
  • You will be responsible for writing and updating resident notes, ensuring accurate records of interactions and incidents.
  • This role requires lone working, but you will have the support of your colleagues and access to resources and training to help you succeed.

Requirements:

  • Experience working with young people or vulnerable adults, preferably in a similar role.
  • Previous experience working under challenging circumstances, with a proven track record of resilience and adaptability.
  • Confident use of IT systems, including Microsoft Office and other software applications.
  • A valid driving license and access to a vehicle are essential for this role.

What We Offer:

  • An estimated salary of £11.61 per hour, based on a 42-hour week, offering a competitive hourly rate.
  • A range of benefits, including paid holiday, pension scheme, online discounts, and health and wellbeing plans.
  • Ongoing learning and development opportunities, tailored to your career goals and interests.
  • A supportive work environment, with opportunities to grow and progress within the organization.

Contact Information:

Please note that we reserve the right to close or extend the closing date depending on application numbers.



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