Customer Service Associate

2 days ago


East Dereham, Norfolk, United Kingdom Specsavers Full time

Are you passionate about delivering exceptional customer service? Do you want to build a career in the retail industry?

About the Role

We are seeking an ambitious and enthusiastic Customer Service Apprentice to join our team at Specsavers. As a key member of our store team, you will play a vital role in providing outstanding customer experiences and driving sales growth.

Your Key Responsibilities
  • You will be responsible for efficiently answering all telephone calls to the store and responding positively to customer enquiries.
  • You will direct customers to the appropriate department and resolve any customer complaints in a professional manner.
  • You will advise customers on current promotions and relevant product information, ensuring they receive the best possible service.
What We Offer
  • A competitive estimated salary of £37.40 per hour, paid monthly.
  • The opportunity to gain valuable work experience in a full-time role and earn a nationally recognised qualification.
  • Structured training and support from a qualified assessor to help you succeed in your role.
  • A dynamic and supportive work environment where you can grow and develop your skills.
  • Paid holidays and the chance to become part of a team working towards a common goal.
Requirements
  • You must have the right to work in the UK and have lived in the EU for 3 years or more.
  • You should be passionate about providing great customer service and have a desire to pursue a career in this area.


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