Customer Success Expert

6 days ago


East Dereham, Norfolk, United Kingdom Zipwater Full time
Job Description

We are seeking an experienced Customer Success Expert to join our team at Zip Water. As a leading provider of premium drinking water solutions, we are committed to delivering exceptional customer service and supporting our customers in their sustainability journey.

The successful candidate will be based in our Dereham office and will be responsible for handling multiple channels of customer communication, including emails and phone calls. They will work closely with our global team to provide world-class customer support and ensure that our customers receive the highest level of service.

This is an exciting opportunity for a motivated individual who is passionate about customer success and sustainability. The role offers a competitive salary of £32,000 - £40,000 per annum, depending on experience, plus benefits such as 25 days annual leave, company sick pay, and a market-leading company pension.

In this role, you will have the opportunity to make a real impact by helping us reduce single-use plastics and promote sustainable practices among our customers. You will also have access to ongoing learning and development opportunities through our online learning platform.

  • Main Responsibilities:
    • Handle customer inquiries and resolve issues in a timely and professional manner
    • Provide excellent customer service and support via email, phone, and other channels
    • Work closely with the global team to deliver world-class customer support and achieve business objectives
    • Maintain accurate records and reports on customer interactions and feedback
Benefits

We offer a range of benefits to our employees, including:

  • Competitive Salary: £32,000 - £40,000 per annum, depending on experience
  • Annual Leave: 25 days per annum, plus bank holidays
  • Company Sick Pay: After qualifying period
  • Market Leading Pension: We offer a comprehensive pension scheme to help you save for your future
  • Ongoing Learning and Development: Access to our online learning platform to enhance your skills and knowledge


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