Water Solutions Specialist

2 days ago


East Dereham, Norfolk, United Kingdom Zipwater Full time

We are seeking a Water Solutions Specialist to join our experienced customer service team, dedicated to delivering world-class customer success.

As the leading experts in filtered boiling, chilled and sparkling water solutions, we are committed to providing high-quality water systems to our customers.

The successful candidate will be based in our UK office, handling multiple channels of communication with customers across the country and Ireland.

Our company, part of the international Culligan group, is proud to provide better water for our customers & consumers around the world.

We believe that cleaner, healthier water can contribute to improving people's lives and help solve some of the biggest challenges facing us today.

  • #1 eco-friendly and sustainable provider of premium drinking water
  • 15 billion fewer plastic bottles used globally each year thanks to Culligan products
  • 1440 single-serve bottles saved annually from each new bottle-free cooler
  • 50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions
  • 72% carbon footprint reduction from avoiding single-use plastic bottles when using bottle-free systems
Key Responsibilities:
  • Handle customer inquiries and resolve issues via phone, email, and other communication channels
  • Work closely with the sales team to ensure seamless customer experience
  • Maintain accurate records of customer interactions and feedback
Requirements:
  • Excellent communication and interpersonal skills
  • Background in customer service or a related field
  • Possess a positive attitude and strong problem-solving skills
Benefits:
  • 25 days annual leave + bank holidays
  • Company Sick Pay (after qualifying period)
  • A fun and lively work atmosphere and casual dress code
  • Full training and continuous support with your team
  • On-site parking – plenty of space available
  • Cycle to Work scheme available
  • A market-leading company pension
  • Holiday purchase scheme
  • Life insurance
  • Employee rewards and discounts through Perks at Work
  • Option to join Health Care Cash Plan
  • 24/7 365-day access to Employee Assistance Programme through Health Assured
  • Well-being programs – your well-being is important to us
  • Access to ongoing learning and development with our online learning platform

Salary: £28,000 - £35,000 per annum depending on experience



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