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Customer Service Representative

1 month ago

East Dereham, Norfolk, United Kingdom Zipwater Full time

We are seeking a highly skilled Customer Service Advisor to join our experienced customer service team at Zip Water. As a world leader in water solutions, we are dedicated to delivering high-quality water systems to our customers.

The ideal candidate will have a background in customer service and excellent communication skills. They will be responsible for handling multiple channels, including emails and phone calls, to provide world-class customer success.

At Zip Water, we believe that cleaner, healthier water can contribute to improving lives around the world. Our goal is to make a positive impact on the environment by reducing single-use plastics. We are committed to providing better water for our customers and consumers globally.

The successful candidate will be based in our Dereham office and will be part of our international team. They will have access to full training and continuous support, as well as a fun and lively atmosphere and casual dress code.

Key responsibilities will include:

  • Providing exceptional customer service to a wide range of customers across the UK and Ireland
  • Handling multiple channels, including emails and phone calls
  • Working closely with the team to achieve customer success

Benefits include:

  • 25 days annual leave + bank holidays
  • Company Sick Pay (after qualifying period)
  • Fun and lively atmosphere and casual dress code
  • Full training and continuous support
  • Modern canteen and break areas
  • Onsite parking and Cycle to Work scheme
  • Market leading company pension and Holiday purchase scheme
  • Life insurance and Employee rewards and discounts
  • 24/7 365-day access to Employee Assistance Programme
  • Well-being programs and access to on-going learning and development