Customer Service Ambassador

2 days ago


East Dereham, Norfolk, United Kingdom Entain Group Full time

Betting & Gaming Limited is a leading company in the sports betting and gaming industry.

\

The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.

About the Job\

We are seeking a highly skilled Retail Customer Service Manager to join our team.

\

As a Retail Customer Service Manager, you will be responsible for delivering top customer service, driving daily standards, and building relationships with customers.

\Main Responsibilities\
  • \
  • Taking bets on a wide range of sports and events\
  • Helping demonstrate products and betting terminals to customers\
  • Handling customer complaints or concerns with empathy and problem-solving skills\
  • Maintaining high shop standards\
  • Opening or closing the shop as needed\
\Working Patterns\

Shops can be open from Monday to Sunday 8am - 10pm, with a blend of long opening shifts, long closing shifts, and shorter evening shifts.

\

As a key holder, you will be responsible for opening and closing the shop.

\Requirements\
  • \
  • Building strong relationships and communicating effectively\
  • Working alone or as part of a team\


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