Branch Experience Specialist
3 weeks ago
We are seeking a highly motivated and experienced Branch Experience Specialist to join our team at Community Resource Credit Union.
As a key member of our branch team, you will be responsible for delivering exceptional customer experiences, ensuring that members feel valued and supported throughout their interactions with us. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer experiences, responding to members' inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve sales targets and drive business growth.
- Maintain accurate records and reports, ensuring compliance with regulatory requirements.
Requirements
To be successful in this role, you will need:
- A minimum of 1-3 years' experience in a customer-facing role, preferably in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Basic computer skills, including proficiency in Microsoft Office applications.
What We Offer
We offer a competitive salary of $42,000 per annum, plus benefits and opportunities for career advancement. Our branch is located in a convenient downtown area, within walking distance of public transportation links.
Please note that we value diversity and inclusion, and welcome applications from all qualified candidates. However, due to the high volume of applications, only shortlisted candidates will be contacted for an interview.
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