Customer Service Team Leader

1 month ago


ST HS, United Kingdom Vistry Group Full time
About Vistry Group

Vistry Group is a leading provider of construction services across various locations in the UK. We are seeking an experienced Customer Service Team Leader to join our team and contribute to delivering exceptional customer satisfaction.

Salary and Benefits

We offer a competitive salary package, including a base salary of £30,000 per annum, with opportunities for bonuses and benefits. Our benefits include pension scheme, life insurance, and 25 days annual leave.

Job Description

As a Customer Service Team Leader, you will be responsible for managing a team of customer service representatives, ensuring that they provide excellent service to customers via phone, email, or other communication channels. Your key objectives will be to improve customer satisfaction, reduce complaints, and increase sales revenue.

Required Skills and Qualifications
  • Excellent leadership and communication skills
  • Proven experience in customer service management
  • Strong analytical and problem-solving skills

You will have a proven track record of achieving customer satisfaction targets and driving business growth. You will be a strong motivator and leader, able to inspire and develop your team members.

Location

The successful candidate will be based in one of our offices in Wolverhampton, Stafford, Leeds, or Leicester, depending on the location of the specific job opening. Regular travel may be required to attend meetings and training sessions.



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