Service Team Leader
6 days ago
We are seeking an exceptional Service Team Leader to join our team at Lounge. As a key member of our front-of-house team, you will be responsible for leading a team to deliver outstanding customer experiences and maintaining high standards of service.
This is an exciting opportunity for an experienced Supervisor or Team Leader to take their career to new heights and work with a dynamic business. You will be working in a supportive environment where you can grow and develop your skills.
About the Role:
- SUPPORTING MANAGEMENT: Collaborate with the management team to maintain excellence and deliver outstanding customer experiences.
- LEADING A TEAM: Lead a team to deliver excellent shifts, setting the pace high for the team.
- CUSTOMER EXPERIENCES: Ensure exceptional customer experiences and maintain a clean and safe environment.
The Good Stuff:
- TIPS SHARED EQUALLY: Tips shared equally across the team, based on hours worked.
- Paid breaks.
- Staff food on every shift, regardless of hours worked.
- 50% discount on food in all of our brands from day one.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives.
- Christmas and Boxing Day off.
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunity for personal development and career progression in a fast-growing business.
What You'll Bring:
- Existing Supervisor, Team Leader or an epic front of house team member with a background in restaurants, bars, cafés or coffee shops.
- Experience of working in a bar environment with serving freshly made food and drinks preparation.
- Natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Salary: £25,000 - £30,000 per annum, depending on experience.
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