Customer Service Team Leader

24 hours ago


St Albans, Hertfordshire, United Kingdom Premier Inn Full time

Sales & Customer Service Position

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Premier Inn in St Albans City Centre is looking for a talented Sales & Customer Service professional to join our team. As a Customer Service Team Leader, you will be responsible for providing exceptional customer experiences, handling guest queries, and resolving issues promptly. This is an exciting opportunity to work with a leading hospitality business, develop your sales and customer service skills, and progress your career in a dynamic industry.

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Package & Terms

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The successful candidate will receive a competitive hourly rate of £13.39, paid weekly, along with benefits such as up to 60% off Premier Inn rooms, 25% off meals in all Whitbread Restaurants, company pension and save as you earn scheme, and discounts on various products and services. In addition, you will enjoy guaranteed hours (40 hours per week) and flexible working arrangements to suit your needs.

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Your Key Responsibilities

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You will be responsible for:

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  • Providing exceptional customer service, responding to guest queries, and resolving issues promptly">
  • Handling sales transactions, processing payments, and maintaining accurate records">
  • Working closely with the hotel's leadership and housekeeping teams to deliver seamless customer experiences">
  • Participating in sales initiatives, promoting hotel services, and driving revenue growth">
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Talent Acquisition & Diversity

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We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from diverse backgrounds, ages, and abilities. If you are a motivated and dedicated individual who shares our values, we encourage you to apply for this role and join our dynamic team.


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