Service Delivery Specialist
21 hours ago
We're looking for a skilled Field Service Engineer to join our team in Tyne and Wear. As a key member of our team, you'll be responsible for delivering exceptional customer service, resolving technical issues, and ensuring seamless installations.
About the RoleThis is an exciting opportunity to work with a leading telecommunications company, providing top-notch services to our customers. You'll be working on a 4-day week schedule, with varying shift patterns, including morning and afternoon shifts.
Your primary duties will include:
- Installing and maintaining telecommunication equipment, ensuring high-quality connections and resolutions;
- Providing expert technical support to customers, identifying and troubleshooting issues;
- Documenting processes and adhering to company protocols for efficient service delivery;
- Collaborating with the technical team to share knowledge and best practices.
We're committed to supporting your career growth and well-being. As a Field Service Engineer, you can expect:
- A competitive salary of £29,000 per year, plus performance-based commission of up to £2,500, taking your total earnings to £31,500;
- A generous annual leave package, including your birthday off, and the option to buy and sell up to 5 days of leave to suit your needs;
- A comprehensive pension scheme, with up to 10% matching contributions from us;
- Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance;
- Lifetime contribution pension plan, which includes life insurance and a healthcare plan;
- Support for all family situations, including neonatal leave, maternity & paternity policies, and carers leave.
To be successful in this role, you'll need:
- A UK Manual driving licence;
- An organised approach, with excellent customer communication skills;
- The ability to build strong relationships with customers and colleagues alike;
- Comfortable working at heights and outside in various weather conditions.
If you're passionate about delivering outstanding customer service and technical expertise, we'd love to hear from you
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