Hospitality Team Lead
4 days ago
Role Overview
We are seeking a seasoned Hospitality Team Lead to join our team at The Carpenter's Arms in Cambridge. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer experiences and leading our team to achieve this goal.
Key Responsibilities
- Taking ownership of the customer journey to ensure a 5-star experience
- Accurately taking orders and collaborating with kitchen staff to deliver timely service
- Ensuring accurate payments and receipts
- Confidently recommending menu and drinks offerings
- Maintaining high standards of service and reporting any incidents or issues
Benefits
- A competitive hourly salary of £10-12 per hour
- 28 days annual leave
- Company pension scheme
- Retail and beer discounts
- Refer-a-friend bonus
- Meals on duty
- Employee assistance programme
- Benefits portal
- Career development programme
- Fun, supportive team environment
Requirements
- Previous leadership experience in hospitality or customer-facing environments
- Passion for food and beer
- Excellent communication and teamwork skills
- A results-driven individual keen to develop their career and team
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