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Customer Service Representative

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom Hollywood Bowl Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our customers through incoming and outgoing calls.

Key Responsibilities
  • Sell and advise on our bowling experience to both current and potential customers
  • Recognise customer needs to generate additional sales and ensure they receive the best offers
  • Work as part of a team to ensure every call is answered quickly and professionally
What We Offer

As a Customer Service Representative with Hollywood Bowl Group, you will receive a competitive hourly rate and a range of non-contractual benefits, including a monthly bonus scheme, great incentives throughout peak times, and access to our Employee Assistance Programme.

About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment, with 72 centres across the UK and 12 centres in Canada. We are passionate about bringing families and friends together for affordable fun and healthy competition.

We value diversity and inclusion, and are committed to creating a working environment that promotes equal opportunities. If you are a great communicator and passionate about delivering excellent customer service, we would love to hear from you.