Contract Officer

4 weeks ago


Enfield Town, Greater London, United Kingdom Novax Recruitment Ltd Full time

Job Title: Resident Relationship Officer

Location: Enfield

Job Type: Full time/Contract

Pay Rate: £22

The Role:

The role exists to ensure that every resident living in an Enfield Council Home has access to a single point of contact to guide, support, coach, and empower them to identify their inner strength and new pathways of progression and resolution of the issues impacting their lives.

Key Responsibilities:

  1. Case Assessment and Support: Accept and assess referrals of multi-faceted complex and often high-risk cases, ensuring that clear outcomes-based plans and risk management action plans are in place.
    1. Mental Health Support: Provide support to residents dealing with mental health issues.
    2. Domestic Abuse Support: Offer support to residents experiencing domestic abuse.
    3. Harassment and Hate Crime Support: Provide support to residents experiencing harassment or hate crime.
    4. Loss and Bereavement Support: Offer support to residents dealing with loss and bereavement.
    5. Financial Support: Provide support to residents experiencing substantial debt and financial hardship.
  2. Tenant Support: Provide initial and tailored support to new social housing tenants to ensure they understand the rights and responsibilities that come with their new home and how to maximise the opportunities from the raft of services accessible as part of their wider support network.

About Us: Novax Recruitment Ltd is a leading recruitment agency specialising in social housing and community care roles.


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