Contract Support Specialist

3 weeks ago


Enfield Town, Greater London, United Kingdom Wates Full time

Contract Support Lead

We have an exciting opportunity for an experienced Contract Support Lead to join our team at Wates FM, where you will be responsible for delivering robust, high-quality, and cost-effective solutions to support our clients on core business requirements.

About the Role

We are looking for a contract support professional with experience of working in a similar role, using Microsoft Office Applications, Concept and Mosaic, and having knowledge of finance processes and basic financial concepts such as revenue, cost, and profit.

Key Accountabilities

  • Closely collaborate with the team to ensure engineering requests are dealt with within SLA and contractual KPIs.
  • Update the client Concept system and Quote Tracker/Contractor Call out Tracker.
  • Report on PPM works and raise callouts to contractors for reactive works, raise quotations and submit to clients for both reactive and project works.
  • Compile monthly breakdown for Invoicing extra works.
  • Log engineering holidays on tracker and input overtime for monthly paid engineers.
  • Assist Account Managers and Director with other Ad-Hoc duties when required.

What We Offer

  • Competitive salary.
  • Extensive corporate benefits, including private medical, pension, health and wellness programme, and more.
  • Excellent range of learning and development activities to support your career progression.
  • Industry-leading family leave benefits.

Wates FM provides facilities management services in technically demanding environments, offering stand-alone hard services, planned and reactive maintenance, and technically led FM solutions to single and multi-site operations. This is an office-based position.



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