Client Support Specialist

1 month ago


Enfield Town, Greater London, United Kingdom Maximus Full time
Job Title: Client Support Specialist

About the Role:

As a Client Support Specialist, you will be responsible for motivating and developing participants to enter and remain in work. Your key objectives include delivering the participant journey, managing the candidate experience, signposting to specialist support, and providing mentoring support where needed. You will also develop employers' understanding of participant needs, workplace adjustments, and signpost to additional support.

Key Responsibilities:

  • Accurately identify participant needs and create participant action plans to facilitate progression outcomes in work.
  • Signpost participants to specialist support provided by the community partnership network.
  • Provide motivational support, manage the participant experience, and inspire participants to overcome barriers through successful delivery of development plans.
  • Ensure contract compliance through accurate data entry, completion of contractual and internal documentation, and adherence to provider guidance.
  • Effectively utilize resources to ensure commerciality and value for money.
  • Work with employers to provide workplace adjustments and build employer capability and capacity to support customers.
  • Maximize programme outcomes by meeting and exceeding targets relevant to the role.

Requirements:

  • Good communication skills, demonstrating experience in listening, questioning, and building relationships.
  • Customer-focused with a strong commitment to customer care.
  • A strong team player with a positive and flexible approach to work and colleagues.
  • Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming limiting beliefs.
  • Demonstrable ability to plan and organize workload to meet required targets and deadlines.
  • Excellent working knowledge of participant barriers, products, and interventions available locally and funding streams.
  • Strong analysis skills, including the ability to assess and analyze issues/barriers and devise personalized action plans.
  • Attention to detail and right-first-time data entry.
  • Level 3 Diploma in Employability Services Sector (ESS) (must be achieved within twelve months of appointment).


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