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Regional Performance Manager

4 weeks ago

Hull, Kingston upon Hull, United Kingdom Sanctuary Group Full time

Sanctuary Group is seeking a Regional Performance Manager to lead the collation, review, and development of governance process performance management metrics. The successful candidate will support the regional property services delivery teams by ensuring metrics are used effectively and consistently to drive continuous improvement in delivery of both subcontracted and internally delivered work.

Main Responsibilities:

  • Manage the provision of high-quality, timely, and meaningful information to senior management and external departments.
  • Lead the analysis, development, and reporting of regional operational and financial performance insight.
  • Support the efficient delivery of services through effective operational and commercial awareness.
  • Increase internal engagement with key functions such as the work scheduling team and improve customer satisfaction.
  • Build and manage effective relationships with key stakeholders to identify areas requiring monitoring and reporting for performance improvement.

Requirements:

  • Degree, management qualification, or relevant professional qualification.
  • Recent experience in a similar role.
  • Proven experience in working with others to deliver projects, including indirect reports and third-party suppliers.
  • Comprehensive experience of producing progress reports and management information, including making recommendations for changes needed to ensure delivery.
  • Proven experience of senior stakeholder liaison and relationship building.
  • Excellent negotiation and presentation skills.

About Us:

Sanctuary Group is a not-for-profit organisation that provides in-house repairs and maintenance services for an extensive portfolio of properties across the UK. We aim to achieve outstanding results for our customers based on our values of working in an open and transparent way, creating strong partnerships with our customers, and providing a first-class customer service.

Our Benefits:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
  • A pension scheme with employer contributions from Sanctuary Group.
  • Life Assurance.
  • Employee Advice Service including counselling.
  • Cycle to Work scheme.
  • Voluntary health plans.
  • Employee discounts.
  • Wellbeing support and tools.
  • Employee recognition scheme.
  • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.