Regional Claims Specialist
1 month ago
About the Role:
As a Regional Claims Specialist, you will work closely with our repair network to allocate and progress vehicle repairs within a specific geographical region. You will collaborate with our Regional Network Controller to resolve delays and issues, improving first-time acceptance ratios and reducing rejections. Your duties will include:
- Managing daily tasks driven by our system and other ad-hoc tasks assigned within agreed SLAs.
- Monitoring and managing supplier performance metrics, breaches, and cancellations on a day-to-day basis.
- Building and nurturing relationships within the repair network to ensure seamless customer repairs.
- Acting as a point of contact for repair network members, clients, customers, and team members, providing progress updates as needed.
What We Offer:
- Competitive salary of £25,000 - £30,000 per annum.
- 29 days annual leave, including statutory bank holidays, plus an additional birthday holiday day.
- Holiday Purchase Scheme (on completion of probation period).
- Employee Assistance Programme, including counselling and 24/7 GP.
- Company events and functions.
- Free food days and free parking.
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