Complaint Resolution Manager

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Ad Warrior Full time £24,024
Job Overview

We are seeking a talented Complaint Resolution Manager to join our team at Ad Warrior. The successful candidate will be responsible for managing complaints and expressions of dissatisfaction, while promoting data security and adhering to strict DPA and information security standards.

Key Responsibilities:

  • Manage complaints in line with policy, capturing comprehensive information for reporting
  • Exceptional attention to detail for accurate claim processing and data management
  • Liaise with designated Regional Network Performance Analyst and Regional Network Controller for assistance and resolution

The ideal candidate will have excellent problem-solving skills, strong communication skills, and a good understanding of Microsoft Office packages, including Power BI.

Salary: £22,000 - £27,000 per annum

Benefits include 29 days annual leave, plus statutory bank holidays, and a birthday holiday day.



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