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Account Growth Specialist

2 months ago


Kettering, Northamptonshire, United Kingdom Seddon Boxes Full time

About the Role:

We are seeking a highly motivated and result-driven individual to join our team as a Key Account Manager. As a Key Account Manager, you will play a pivotal role in managing and growing existing customer accounts, as well as converting reactive enquiries into sales through effective follow-up procedures.

Key Responsibilities:

  • Understand customer enquiries and convert them into a full specification and create an estimate for the customer.
  • Contact suppliers for quotations in order to produce an accurate estimate.
  • Own a project from cradle to grave (enquiry to delivery)
  • Raise production job tickets, sales, and purchase orders in accordance with procedures.
  • Manage customer orders, consulting with the production team and despatch to ensure the customer's required delivery dates are achieved.
  • Act as the main point of contact for customer accounts, playing a critical role in improving customer service levels.
  • Closely monitor order progress, managing customers' expectations at all times.
  • Collaborate closely with CAD to produce specifications and layouts that are suitable for the customer as well as being the most cost-effective for the business in order to maximise profits.
  • Manage customer complaints tactfully, working with production to identify the root cause and suitable corrective actions.
  • Respond promptly to new business enquiries alongside the Commercial Manager to grow overall sales turnover.
  • Meet clients as required, with support as needed.
  • Take part in business, commercial, and production meetings, offering positive contributions and ideas to improve efficiency and effectiveness.
  • Work with Senior Managers to input into company marketing strategy.
  • Assist in the purchase of goods for each order when necessary.
  • Record, cost, and manage projects and variations of the project as they change.
  • Manage multiple projects simultaneously, set priorities, identify, and address problems, meet deadlines, and stay within budget.
  • Understand procedures relating to certifications (e.g. FSC), acting as deputy in the absence of the head coordinator.
  • Respond to customer requests for compliance related information.
  • Cover office staff absence flexibly (Office Manager, Purchasing etc.)

Requirements:

  • Intermediate level of Microsoft Excel essential.
  • Mathematically astute.
  • Experience producing estimates/quotations.
  • Experience of AG CAD advantageous - although the ability to read technical drawings is essential.
  • Relevant Project Management experience.
  • Initiative is an essential quality - to always go the extra mile to seek a customer's satisfaction.
  • Excellent time management and organisational skills
  • Professionalism, confidence, and tact are essential.
  • Be able to work on their own initiative and under pressure.
  • Have a keen desire to meet, and exceed, company sales targets.
  • Elevated level of self-motivation, with the ability to work both independently and as part of a team.
  • Commercially astute.
  • Ability to use Microsoft Office, particularly Excel.
  • Experience of the packaging industry advantageous.

Benefits:

  • Free parking
  • Free tea and coffee
  • Contributory pension scheme
  • Annual company performance related bonus
  • Employee Assistance Programme