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Account Growth Specialist
2 months ago
About the Role:
We are seeking a highly motivated and result-driven individual to join our team as a Key Account Manager. As a Key Account Manager, you will play a pivotal role in managing and growing existing customer accounts, as well as converting reactive enquiries into sales through effective follow-up procedures.
Key Responsibilities:
- Understand customer enquiries and convert them into a full specification and create an estimate for the customer.
- Contact suppliers for quotations in order to produce an accurate estimate.
- Own a project from cradle to grave (enquiry to delivery)
- Raise production job tickets, sales, and purchase orders in accordance with procedures.
- Manage customer orders, consulting with the production team and despatch to ensure the customer's required delivery dates are achieved.
- Act as the main point of contact for customer accounts, playing a critical role in improving customer service levels.
- Closely monitor order progress, managing customers' expectations at all times.
- Collaborate closely with CAD to produce specifications and layouts that are suitable for the customer as well as being the most cost-effective for the business in order to maximise profits.
- Manage customer complaints tactfully, working with production to identify the root cause and suitable corrective actions.
- Respond promptly to new business enquiries alongside the Commercial Manager to grow overall sales turnover.
- Meet clients as required, with support as needed.
- Take part in business, commercial, and production meetings, offering positive contributions and ideas to improve efficiency and effectiveness.
- Work with Senior Managers to input into company marketing strategy.
- Assist in the purchase of goods for each order when necessary.
- Record, cost, and manage projects and variations of the project as they change.
- Manage multiple projects simultaneously, set priorities, identify, and address problems, meet deadlines, and stay within budget.
- Understand procedures relating to certifications (e.g. FSC), acting as deputy in the absence of the head coordinator.
- Respond to customer requests for compliance related information.
- Cover office staff absence flexibly (Office Manager, Purchasing etc.)
Requirements:
- Intermediate level of Microsoft Excel essential.
- Mathematically astute.
- Experience producing estimates/quotations.
- Experience of AG CAD advantageous - although the ability to read technical drawings is essential.
- Relevant Project Management experience.
- Initiative is an essential quality - to always go the extra mile to seek a customer's satisfaction.
- Excellent time management and organisational skills
- Professionalism, confidence, and tact are essential.
- Be able to work on their own initiative and under pressure.
- Have a keen desire to meet, and exceed, company sales targets.
- Elevated level of self-motivation, with the ability to work both independently and as part of a team.
- Commercially astute.
- Ability to use Microsoft Office, particularly Excel.
- Experience of the packaging industry advantageous.
Benefits:
- Free parking
- Free tea and coffee
- Contributory pension scheme
- Annual company performance related bonus
- Employee Assistance Programme